Refund Policy

Last updated: 2026-07-14

This Refund Policy explains when PeptiNow ("we," "us") issues refunds or replacements for orders placed on peptinow.com. It applies alongside our Purchase Terms & Conditions and Shipping & Returns policy. Because our products are research materials, we do not offer a blanket, no-questions-asked money-back guarantee; instead, the specific situations below are covered.

Our quality commitment

Every batch we stock is validated against its Certificate of Analysis (COA) before it enters inventory. If a result does not match its COA, the vial does not ship. The COA for any batch you receive is available in our COA Library so you can verify identity and purity for your records.

Order errors, damage, and incorrect items

If we ship the wrong item, an item is missing, or your order arrives visibly damaged in transit, contact us within seven (7) days of delivery with your order number and a photo of the shipment and its contents. We will, at our discretion, send a replacement of the affected items or issue a refund for them at no additional cost to you. Please keep the original packaging until the matter is resolved, since the carrier may require it for a claim.

Quality disputes

If you believe a product does not conform to its published COA, contact us within seven (7) days of delivery and describe the issue, including any analytical results you have. We will review the claim against the batch COA and our retained records. Where a genuine non-conformity is confirmed, we will provide a replacement or a refund for the affected item. This COA-based review is the sole process for quality disputes.

Items that cannot be returned or refunded

Because these are research chemicals whose integrity depends on unbroken sealing and proper storage, opened, unsealed, or used items cannot be returned or refunded once they have left our facility, except in the order-error, damage, or confirmed-quality situations above. Sealed, unopened items may be eligible for return under the terms on our Shipping & Returns page; original shipping charges are non-refundable and return shipping is the buyer's responsibility unless the return is due to our error.

Cancellations before dispatch

You may cancel an order for a full refund at any time before it enters processing. Once an order has been dispatched it can no longer be cancelled, but it may qualify under the terms above. To request a cancellation, contact support as soon as possible with your order number.

How refunds are issued

Approved refunds are returned to the original payment method once any returned items are received and inspected. Card refunds are handled through Stripe and cryptocurrency refunds through NOWPayments; the time to appear depends on the provider and your bank or wallet. Manual payment methods are refunded through the same channel used to pay.

Chargebacks

If you have a concern about a charge, please contact us first — most issues are resolved quickly. Filing a chargeback before contacting us may delay resolution. We reserve the right to contest chargebacks with our order, shipping, and delivery records, and to suspend accounts associated with fraudulent disputes.

Contact

To report a problem or request a refund, email support@peptinow.com or use our contact form with your order number. The business responsible for your order is the legal entity identified in Section 15 of our Terms of Service.